My first impression of Quiet was that it seemed much like many management books I have read and at one time (when I had a director who enforced a “management book club”) considered the bane of my existence. Hallmarks of many of these books are to base broad conclusions on a few examples and to endlessly repeat the same information. Writer and lecturer Susan Cain’s focus on business and examples of individual people’s experiences made me fear this was yet another such book, so I continued only because it was recommended by someone I trust. However, I was pleasantly surprised, for Cain’s scope broadens as the book continues, and the book shows plenty of familiarity with studies and theories that support her positions.

Cain’s initial observations are about how Western, particularly American, society and business reward extroverted behavior and consider introverted behavior a fault. Since I am myself an introvert, I was happy to read her extensive support for the position that these attitudes can be harmful for business and other endeavors and are based on false assumptions that extroverts are smarter than introverts.

Just to go off on a personal tangent, one of Cain’s points—that volubility is often mistaken for intelligence—was demonstrated to me years ago when I worked with a loud, aggressive woman. One day after a coworker and I had been sledgehammered into submission for some minutes, the coworker remarked that she was annoying but smart. I rejoined, “Did you listen to her? What she said didn’t make any sense!” The coworker had not noticed, seemingly bowled over by the woman’s verbosity.

Cain’s book is full of examples of the qualities of introverts that should be more valued. She gives advice for introverts who want to appear more extroverted, both things people can do and thoughts about how they can evaluate whether that approach is best for them. She also provides suggestions for managers who are interested in creating a workplace that is effective for both extroverts and introverts. She talks about the challenges of Asian students, who tend to be more introverted, in American society. Especially valuable are her suggestions for parents and other adults in dealing with and helping introverted children.

Overall, I find the book to provide perceptive observations and practical suggestions for dealing with work and social life as an introvert, as well as providing insights about the unrecognized value of introverts in our society.